Guidelines for right of withdrawal
YOUR RIGHT TO APPEAL
You have the right to withdraw from this agreement within 14 days without giving any reason.
The cancellation period expires 14 days after the day you or a third party other than the carrier, whom you have designated, receives physical possession of the goods or the day you or a third party other than the carrier, whom you have designated, receives the last lot or the last part in physical possession.
*Note that the right of withdrawal does not apply to portrait orders as this is a product specially adapted to the customer, unless the artwork is damaged during shipping.
To be able to use the right of withdrawal, you must notify us in an unequivocal way of your decision to break the agreement (e.g.e.g. in a letter sent by post or e-mail).
- Art by Thea Kiær (thea-art.com)
- Gallery Kiær, Thea Kristine Tangen
- kiar@gmail.com
- Frode Rinnans veg 106, 7050
You can use the attached cancellation form, but it is not mandatory. In order to comply with the cancellation period, it is sufficient that you send the message that you want to use the right of cancellation before the cancellation period expires.
The effects of exercising the right of withdrawal
If you withdraw from this agreement, we shall refund all payments we have received from you, including the delivery costs (with the exception of additional costs as a result of you having chosen a different type of delivery than the cheapest type of standard delivery we offer), without undue stay and no later than 14 days after the day we receive notification of your decision to withdraw from this agreement. (We can withhold the refund until we have received the goods back or until you have provided documentation that the goods have been sent back, or until whichever of these times occurs first.)
We make the repayment using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise with us. In all cases, you will not be charged any fee as a result of the refund
The customer must bear the costs of returning the goods unless the reason for the return is damage to the goods. In the event of damage to the item, the damage must be documented with a photo/video to the seller. The seller covers shipping and sends the customer a new item free of charge if possible. In the event of damage to the purchase of unique works of art, the works of art must be returned in their entirety and the customer will be refunded the amount. If necessary, the customer can get a discount on the price with documented damage caused by shipping, without returning the artwork. In the event of damage to ordered work due to shipping, the customer is entitled to a refund of the full amount or the delivery of a new work. After presentation of a receipt from the customer, the shipping amount will be refunded if the return is due to damage during shipping. The item is expected to be packaged in the same way as when you received it.
You are responsible only for any reduction in the value of the goods due to handling of the goods other than that which is necessary to determine their nature, characteristics and function. The item(s) must be returned in the same condition as when you received it.
Made according to form Q-0321B 06.2014
See full cancellation form here.
See our full sales conditions here.
REGULATION FORM
Cancellation form for the purchase of goods and services that are not financial services.
Fill in and return this form if you wish to withdraw from the agreement
Complete form sent to:
- Art by Thea Kiær (thea-art.com)
- Gallery Kiær, Thea Kristine Tangen
- kiar@gmail.com
- Frode Rinnans veg 106, 7050 Trondheim
I/we hereby notify that I/we wish to withdraw from my/our agreement for the purchase of the following: (tick)
- goods (specify on the lines below) services (specify on the lines below)
- services (specify on the lines below)
.
.
.
Date:.
Signature of the consumer(s) (if a paper form is used)
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Made according to form Q-0319B 06.2014